General Manager (pre-opening boutique luxury resort)

Our client is a luxury boutique hotel with 15–20 keys, located in a prime area of South Bali. The property offers an intimate, high‑end Balinese hospitality experience, featuring contemporary villa design complemented by a restaurant, bar, and wellness facilities.

They are currently seeking a hands-on and operationally strong General Manager to lead the overall hotel operations, ensuring exceptional guest experiences, seamless day-to-day management, and strong team leadership. This role requires a dynamic leader who can balance strategic oversight with direct involvement across all departments, while maintaining high service standards and financial performance.

Requirements:

• Minimum 3 years' experience as a Hotel Manager or Resort Manager role
  
• Proven experience in luxury boutique hotels or small high-end properties
• Experience overseeing Rooms Division, Food & Beverage, and Spa operations
• Solid understanding of hotel financial management and P&L
• Strong knowledge of Opera systems 
• Knowledge of international hotel standards or affiliations is an advantage
• Strong leadership and team development capabilities
• Excellent guest relations and communication skills
• Ability to engage confidently with international clientele
• Good understanding of the local hospitality market
• Experience in pre-opening brand is an advantage
• Open to local candidates only

Key Responsibilities:

Operational Leadership

• Oversee daily operations across all departments, including Front Office, Housekeeping, Restaurant, Bar, and Spa
  
• Ensure seamless coordination and efficiency in all operational areas
  
• Maintain high service standards with strong attention to detail
  
• Supervise operational procedures and overall service quality
  
• Take on additional operational responsibilities typically handled by an Operations or House Manager due to the boutique scale

Guest Experience

• Maintain a strong front-of-house presence and actively engage with guests
  
• Deliver highly personalized service to international luxury clientele
  
• Manage guest relations, feedback, and service recovery effectively

Food & Beverage and Spa Oversight

• Supervise restaurant, bar, and spa operations
  
• Ensure smooth coordination between kitchen, service, and hotel operations
  
• Monitor service standards, guest satisfaction, and operational consistency

Team Leadership & Training

• Lead, motivate, and develop the hotel team
  
• Implement training programs focused on service excellence and attention to detail
  
• Foster a culture of professionalism, accountability, and teamwork

Financial Supervision

• Oversee financial performance in collaboration with the accounting team
  
• Monitor P&L and departmental performance
  
• Control costs and support budgeting and forecasting processes

Systems & Technology

• Supervise the use of hotel PMS systems (e.g., Opera or equivalent)
  
• Ensure accurate system usage and reporting by the team
  
• Monitor reservations and operational data

Distribution & Market Awareness

• Monitor booking trends and market dynamics within the luxury hospitality segment
  
• Ensure compliance with international standards and system integrations
  
• Stay informed on local market conditions and competitive positioning