Customer Relation Internship

About us:  

Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to better understand the preferences of Indonesian consumers. Populix has a pool of over 1,000,000 diverse, readily accessible, and highly qualified respondents across Indonesia. Its products range from intensive research studies to simple surveys and can be arranged on a project or subscription basis. Focusing on Indonesian consumers being super sticky to their phones, Populix facilitates a diverse range of data collection methods via its mobile app.

Responsibilities

• Respond to and resolve user inquiries via CRM tool and email.
• Document user interactions and feedback.
• Contribute to the improvement of customer relation strategies and/or experience.
• Communicate clearly and effectively in writing, and empathize with users.
• Participate in team meetings and training sessions.
• Perform other administrative duties as needed.
• Report technical problems to the support team.
• Support in process improvement
• Track and document user issues
• Adhoc administrative task

Qualifications

• Based in Jabodetabek
• Fresh graduates or last year students are welcome.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Familiarity with Intercom/Zendesk/other CRM tools are preferred.
• Customer-facing experience is a plus.
• Willing to learn new tools

Other notes

• You are expected to work at the office occasionally (3-4 times a month).
• You must own your own laptop.

Benefits

• Gain practical, real-world experience in customer relationship management and develop essential professional skills within a dynamic and supportive team environment.
• This is a paid internship opportunity.