Staff Clearing and Collection

Some careers shine brighter than others. 

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. 
• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

We are currently seeking an experienced professional to join this team in the role of Staff Clearing and Collection

Responsibilities:

• To process end-to-end transactions of all Cheque-related, including Inward and Outward Cheque, Blacklist Bounce Cheque Reporting (DHN) and PDC Cheque Collection.
• Ensure strict adherence to internal procedures regulatory requirement, service quality standards, and timeliness
• Execute daily operational task and take proactive initiative in resolving issues related to assigned responsibilities.
• Prepare operational reports for management review.
• Manage and resolve queries or issues raised by business units or branches in a timely and professional manner.

To be successful in this role, you should meet the following requirements:

• Minimum of one (1) year of experience in administration, data entry, back-office, or other operational functions related to banking industry.
• Strong knowledge of payment products and operational processes.
• Excellent analytical and problem-solving skills, with strong attention to detail.
• Strong interpersonal skills and the ability to work with collaboratively with diverse teams.
• High level of integrity, commitment, and a result-oriented mindset.
• Ability to manage issues and incidents in a structure and timely manner.
• Capable of handling work with high accuracy while maintaining effective risk controls.
• Proficient in working with numbers and documentation related to operational processes
• Able to handle issues and incident in a timely manner, with proper escalation to stakeholders.
• Familiar with Microsoft Word and Excel.
• Available to work from office and overtime if needed.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.