Officer Clearing and Collection

Some careers shine brighter than others.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. 

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  
 
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

We are currently seeking an experienced professional to join this team in the role of Officer Clearing and Collection

Responsibilities:

• Support Line Manager in supervising and controlling the operations of Clearing and Collection, including:
• Inward and outward Cheques
• Inward and outward Rejection Cheques
• Post Dated Cheques (PDC)
• Reconciliation and balancing activities
• Daftar Hitam Nasional (DHN/ Blacklist)

• Perform end to end processing of Cheque/ BilyetGiro, SKN transactions in accordance with internal procedures, regulatory requirement, and meet SLA.
• Ensure High-Quality service delivery, completing all transactions within the required timeline, adhering to established operational guideline, and achieve the productivity rate / target 
• Maintain and support team moral, ensuring staff perform their duties effectively to achieve customer satisfaction and smooth daily operation
• Take proactive initiatives to identify, escalate and resolve operational issues related to clearing, Cheques/BG and SKN to prevent service disruption.

• Responsible for controlling and ensuring the operational payment system such as SKN, BI-RTGS are processed accurately and timely, by conducting periodic monitoring throughout the day – covering cut off times.
• Maintained and Active on BCP payment system and follow Bank Indonesia regulatory requirements.

• Prepare operational reports for management review, including daily weekly and monthly performance, regulatory report, etc.
• Manage and resolve inquiries and issues raised by business units or branch in a timely efficient and professional manner.
• Contributing to operational service efficiency by reviewing existing work process to identify improvement possibility that ultimately improve service to customer and / or reduce operational cost.

• Ensure all infrastructure, application and equipment are ready for operation including the maintenance.

• Ensure strict compliance with internal policies, audit requirement, and regulatory guidelines.
• Safeguard the confidentiality and security of operational data, both physical and electronic, in accordance with the bank’s information security standards.

To be successful in this role, you should meet the following requirements:

• Minimum of five (5) years of experience in banking administration, data entry back-office, or other operational functions.

• Ability to maintain high team productivity, monitor workload and oversee overtime with specified deadlines and SLAs
• Strong knowledge of payment products, including Clearing, Cheque and BilyetGiro processing.
• Excellent analytical and problem-solving skills, and time management skills with strong attention to detail.

• Strong interpersonal and managerial, abilities to lead diverse team and ensure proper escalation of issues.

• Capable of handling task with high accuracy, effective risk control and timely coordination with stakeholders.
• Proficient in working with numbers and documentation related to operational processes.
• Have an excellent knowledge with Microsoft Word and Excel.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.