Process Improvement Internship

About us:  

Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to better understand the preferences of Indonesian consumers. Populix has a pool of over 1,000,000 diverse, readily accessible, and highly qualified respondents across Indonesia. Its products range from intensive research studies to simple surveys and can be arranged on a project or subscription basis. Focusing on Indonesian consumers being super sticky to their phones, Populix facilitates a diverse range of data collection methods via its mobile app.

Responsibilities

• Structure customer feedback & identify recurring issues
• Compile FAQs and draft guidance to reduce repeated inquiries (AM & CS)
• Support tracking of ongoing improvements/experiments
• Help identify user friction points and improvement opportunities

Qualifications

• Final-year student or fresh graduate (any relevant field)
• Committed to a full internship period of 6 months (paid internship with e-certificate)
• Familiar with CRM tools (e.g., Qontak) is a plus

Other notes

• Able to attend WFO at GoWork, Central Park, West Jakarta (1x per month)
• You must own your own laptop.

Benefits

• Gain practical, real-world experience in process improvement and develop essential professional skills within a dynamic and supportive team environment.
• This is a paid internship opportunity.