Operations & Logistics Coordinator

Our client is a high-end liveaboard dive and spa operation based in Bali, operating in Indonesian waters and catering to international guests at the top end of the luxury market. They are currently seeking a Logistics & Guest Experience Coordinator to oversee procurement, stock management, and operational systems, while also ensuring consistency in guest-facing products and service standards.

Requirements:

• Minimum 3 years of experience in Operations of Food & Beverage or Housekeeping within a hospitality brand in Bali.
• Proven experience in improving or building operational systems and processes.
• Comfortable working with tracking systems, inventory tools, and operational reporting
• Excellent command of English, both written and spoken, at a professional level
• Strong organizational skills with high attention to details
• Proven leadership skills with training experiences for hospitality operations 
• Ability to coordinate across departments and support both on‑board and shore‑based teams
• Proactive, solution‑oriented mindset with the ability to work independently
• Available to work from the Denpasar office Monday - Friday 

Key Responsibilities:

Logistics & Supply Management

• Coordinate procurement and replenishment of all operational supplies (F&B, housekeeping, bar, spa, uniforms, and guest consumables)
  
• Define and maintain minimum stock levels and reorder schedules
  
• Manage supplier relationships and ensure timely delivery
  
• Minimize last-minute purchases and emergency logistics

Stock Systems & Process

• Build and maintain practical systems for stock tracking and ordering cycles
  
• Establish clear ownership of stock responsibilities onboard
  
• Prepare regular stock reports for management review

Service Standards & SOP Development

• Identify recurring service gaps across departments (housekeeping, kitchen, bar, spa)
  
• Translate operational issues into clear SOPs, checklists, and workflow improvements
  
• Work closely with operational teams to ensure execution aligns with company standards

Guest Experience & Product Coordination

• Oversee all guest-facing operational items (uniforms, towels, soft furnishings, equipment)
  
• Ensure consistency, durability, and quality of all items across operations
  
• Plan replacement cycles and maintain overall product standards

Reporting & Communication

• Provide structured weekly updates to senior management
  
• Proactively flag operational issues with clear recommended solutions
  
• Deliver concise, data-driven reports