Customer Experience Database Officer

Responsibilities:
● Perform daily verification of customer leads in Zoho CRM
● Validate customer information (contact details, intent, source, duplication, accuracy)
● Conduct customer verification calls or checks at lead creation stage and pre-payment
stage (as required)
● Flag inaccurate, incomplete, or suspicious data for correction or escalation
● Maintain clear documentation of QC findings and corrections
● Work closely with Sales and Customer Service teams to resolve data issues
● Support data cleanup exercises and historical audits
● Ensure QC checks are completed within defined SLA timelines
● Follow QC SOPs and escalation frameworks set by QC Team Lead

Requirement & Qualifications:
● 1–3 years experience in operations, customer verification, CRM support, or sales
admin
● Comfortable making outbound verification calls to customers
● High attention to detail and accuracy
● Familiar with CRM tools (Zoho, Salesforce, HubSpot, etc.)
● Able to follow structured processes and checklists
● Strong communication skills (verbal & written)
● Trustworthy and able to handle sensitive customer data
● Comfortable working with repetitive tasks while maintaining accuracy