Benefit & Operations Payment Officer

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Ensure all benefit payment (individual, credit life, etc) to be fullfiled well then operational activities running smoothly.

Payment Process

• Ensure Benefit PRF receive are executed accurately, securely, and effectively via approved platforms (RPA, Compass System, Bank system).
• Quick response to solve unprocess data back to requestor.
• Ensure all payment processes adhere to prevailing Service Legal Agreements (SLAs) and are supported by robust governance.

After Payment Process

• Review and Validate all benefit payments by checking payment list to bank statement daily.
• Update all PRF Paid into share folder.
• Provide transfer evidence into share folder.
• Provide monthly report : Corporate Care reports (claim, rejection, premium collection, commission), and non Corporate Care reports (Payment List, rejection), buku bank and bank statement.
• Provide Daily Balance and Cashflow Activity Report.

Actively back up on Operational Payment process if needed.