Analyst, Digibank Service Delivery Project Manager

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our digital banking channels.

Responsibilities:

• Analyze Digibank new products customer journey which created by business and see the impact to operations


• Brainstorm to create requirements for operations based on concept design for no ops (DFNO)


• Collaborate with technology to deliver the best functions based on created requirements


• Manage testing using quality assurance tools and make sure there is no ciritcal issues that might have an impact to customer and financial after implemented into production


• Manage critical production issues arised in Digibank


• Report daily tasks and escalate critical issues to supervisor

Requirements:

• Having minimum 2-3 years experience in banking industry  


• Bachelor Degree from reputable university 


• Good communication and interpersonal skills 


• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude